Data center failure affects New Mexico credit union services

Source: Top Stories

Author: unknown

URL: https://www.koat.com/article/data-center-failure-affects-new-mexico-credit-union-services/73795685

ONE SENTENCE SUMMARY:

A third-party data center cooling failure triggered a Sharetec outage, disrupting New Mexico credit union access without evidence of breach.

MAIN POINTS:

1. Cooling system failure occurred at an out-of-state third-party data center.
2. Sharetec experienced a nationwide outage beginning Sept. 15.
3. New Mexico credit union members faced limited account access.
4. Service impacts differed depending on each credit union’s reliance on Sharetec.
5. Direct deposit availability was restricted for some affected members.
6. Cash withdrawal access was limited at certain institutions.
7. Everyone’s Federal Credit Union handled member needs individually.
8. Manual processing using paper records replaced automated transactions.
9. Sharetec provided only a voicemail acknowledging connectivity issues and remediation efforts.
10. Credit unions stated the incident was not identified as a data breach.

TAKEAWAYS:

1. Third-party infrastructure failures can cascade into widespread financial service outages.
2. Manual fallback procedures help maintain limited operations during prolonged vendor downtime.
3. Customer impacts may include delayed deposits and constrained cash access.
4. Lack of timely vendor communication increases uncertainty for affected institutions and members.
5. Ongoing restoration timelines can remain unclear even when breaches are ruled out.